Social Media: The New Telephone or Email
For many SME business owners, social media is just an advertising and marketing tool, period. But little did they know it’s also a powerful customer
service portal, more effective in reaching out to more people than print ads, TV commercials, or any promotional gimmicks. Email and telephone may still be
the most preferred forms of contact, but social media does more than just drive communication between brands and customers, if we can gain nuggets of
wisdom from the following stats:
